Terms

These terms apply when you order website, design, content, print or merch work from California Creative Studio. Your order (or a written quote for custom work) and these terms form our agreement.

What you get and what it costs

Each product page lists what is included, the price, the turnaround and the revision rounds. Work outside that is a new order or quote, not an assumed extra. Custom work is priced in a written quote before we start.

Payment

Prices are fixed and paid up front. Print and merch are paid before production starts. California sales tax is added to print and merch. Monthly plans are billed each month.

Timelines

Turnaround counts business days from when we have what we need from you: words, images, logo files and prompt feedback at review points. If materials or approvals are late, the delivery date moves with them. You confirm you have the right to use anything you send us.

Revisions

A revision round is one combined list of changes. Extra rounds are priced on the product page where offered, otherwise quoted before we start. A change of direction after approval is a new order.

Proofs, print and merch

You approve a digital proof before anything is produced. Once a proof is approved, the order cannot be changed or cancelled. Printed colour can differ slightly from your screen, and large runs can vary slightly in quantity. If an order arrives damaged or clearly different from the approved proof, tell us within 10 days and we will replace it.

Who owns the work

When a project is paid in full, you own the final delivered files and may use them for your business. We keep our working files, unused concepts and reusable templates and code. Fonts, stock images and plugins stay under their own licences, and we tell you which ones we used.

Our portfolio

We may show finished work in our portfolio. If you would rather we did not, tell us.

After launch

Unless you have a care plan, hosting, domain renewals, updates and later changes are yours to handle. We are happy to help with a care plan or a quote.

Cancellations and refunds

Cancel before work starts for a full refund. After work has started, we refund the part not yet done. Approved print and merch orders cannot be refunded.

Liability

Our total liability for any order is limited to what you paid for it. We are not liable for indirect losses such as lost profit.

Law and questions

These terms are governed by the laws of the State of California. Questions go through our contact form.